Frequently Asked Questions

Shopping

Ordering & Payments

  • I have questions, can I call to place my order?

    Absolutely! Our helpful consultants will be glad to assist you. Call us on 1300 528 482

  • How will I know that you received my order?

    Once you place your order online, you’ll receive an order confirmation via email with all of your order details such as an exact description of what you ordered and estimated arrival dates to help you prepare for your new furniture. We encourage you to thoroughly review your order confirmation, paying close attention to your shipping address, phone number, and delivery method.

  • I need to change my order, can I still do that?

    If you have ordered a stock item and it has not yet been prepared for despatch, we will happily assist you in making changes to your order. To assist us in providing a better customer experience, we must be notified of any changes within 24 hours for custom furniture as our production planning begins shortly after your order is placed.

  • Do you offer financing or layby plans?

    Yes! We have now partnered with ZipMoney for your convenience. You can choose a weekly, fortnightly or monthly payment plan that fits in with your budget and lifestyle.

  • Do I have to pay in full or can I leave a deposit for my order?

    Yes, a deposit is required to secure your order and you can pay the balance prior to collection or delivery.

  • What types of payment do you accept?

    Payment methods include credit card, debit card, cash or Zip Pay financing (terms apply). We also accept Electronic Funds Transfer and bank deposit.

  • Do prices include GST?

    Yes. All our prices include GST where applicable.

Order Status & Updates

  • What happen's if there is a delay?

    Whilst our dedicated team work to ensure your furniture is supplied in the quickest time frame possible, occasionally factors beyond our control may cause delay. The progress of your order can be tracked at anytime using our tracking tool within your account portal.

  • How do I check the status of my order?

    You can check the status of your order by logging into your account portal. There, you will find order information, transaction history and order tracking.

  • How often will status updates be sent to me?

    From the moment your order placed, we will send you updates on its progress and updates on its estimated arrival.

  • How accurate are your estimated delivery dates?

    Although our estimated delivery dates are pretty accurate, please note that this is not a guaranteed delivery date for your order.

Shipping & Delivery

Warranty

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