Frequently Asked Questions

Shopping

  • Where are your stores located?

    You can view our leather lounges and other furniture at our four showrooms in Sydney, Melbourne & Brisbane. Click here for addresses and trading hours. If you're looking for a particular product please call your nearest showroom to confirm availability. In most cases our helpful consultants can show you products of a similar style and construction.

  • Do you have any items in stock for immediate delivery?

    Yes! We have a range of in stock items that can be delivered to you in as little as 24 hours to metropolitan Sydney, Melbourne and Brisbane. View our in stock items here http://www.loungelife.com.au/in-stock-now/

  • How will I know if my furniture will fit through my door?

    Finding something you love is one thing. Making sure it fits is another. Measuring to ensure your furniture will fit is something we highly recommend before purchasing or arranging delivery. Use our measurement guide to make sure it fits! Here is a link to some helpful information https://loungelife.com.au/pages/good-fit-guide.php

  • How long will it take to receive my order?

    We offer a wide range of stocked items as well as custom made furniture. Stocked items can be arranged for immediate collection or delivery. Manufacturing and delivery planning can take between 6-12 weeks for our custom furniture range. Lead times vary throughout the year please be sure to ask our knowledgeable sales team for an ETA on your furniture items at the time of order.

  • Do you refurbish furniture as well? Do you make custom cushions?

    No, we only create new pieces at this time.

  • What if I need help deciding what could work in my space?

    With our wide selection of styles, colours and configurations, we are happy to assist you in finding the perfect piece to compliment your space. Phone us on 1300 764 260 or visit one of our showrooms to speak to one of our helpful design experts.

  • Where can I read customer reviews?

    We happily welcome feedback from our customers about our products and service. Click here to read our reviews http://www.loungelife.com.au/pages/loungelife-reviews/

Ordering & Payments

  • I have questions, can I call to place my order?

    Absolutely! Our helpful consultants will be glad to assist you. Call us on 1300 764 260

  • How will I know that you received my order?

    Once you place your order online, you’ll receive an order confirmation via email with all of your order details such as an exact description of what you ordered and estimated arrival dates to help you prepare for your new furniture. We encourage you to thoroughly review your order confirmation, paying close attention to your shipping address, phone number, and delivery method.

  • I need to change my order, can I still do that?

    If you have ordered a stock item and it has not yet been prepared for despatch, we will happily assist you in making changes to your order. To assist us in providing a better customer experience, we must be notified of any changes within 24 hours for custom furniture as our production planning begins shortly after your order is placed.

  • Do you offer financing or layby plans?

    Yes! We have now partnered with ZipMoney for your convenience. You can choose a weekly, fortnightly or monthly payment plan that fits in with your budget and lifestyle.

  • Do I have to pay in full or can I leave a deposit for my order?

    Yes, a deposit is required to secure your order and you can pay the balance prior to collection or delivery.

  • What types of payment do you accept?

    Payment methods include credit card, debit card, cash or Zip Pay financing (terms apply). We also accept Electronic Funds Transfer and bank deposit.

  • Do prices include GST?

    Yes. All our prices include GST where applicable.

Order Status & Updates

  • What happen's if there is a delay?

    Whilst our dedicated team work to ensure your furniture is supplied in the quickest time frame possible, occasionally factors beyond our control may cause delay. The progress of your order can be tracked at anytime using our tracking tool within your account portal.

  • How do I check the status of my order?

    You can check the status of your order by logging into your account portal. There, you will find order information, transaction history and order tracking.

  • How often will status updates be sent to me?

    From the moment your order placed, we will send you updates on its progress and updates on its estimated arrival.

  • How accurate are your estimated delivery dates?

    Although our estimated delivery dates are pretty accurate, please note that this is not a guaranteed delivery date for your order.

Shipping & Delivery

Warranty

Find a Showroom

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