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Tivoli Fabric Recliner Chaise Lounge

Key Facts

Fabric upholstered seating for a contemporary touch
Adjustable electronic headrests allow complete flexibility to find your perfect seating position
Built with a solid hardwood frame for extra strength and stability
Our tri-support spring system adds comfort, durability and assists in keeping your lounge in perfect shape
In-built power motion lets you recline in style
Recline function available on end-seats only
Includes a 5 year structural guarantee for added peace of mind

Measurements

Product Dimensions
Width Depth Height
1 x Tivoli Fabric One Seat One Arm With Electric Recliner And Electric Headrest 102cm 105cm 78/98cm
1 x Tivoli Fabric One Seat No Arm Module 77cm 105cm 78/98cm
1 x Tivoli Fabric Chaise Module 102cm 152cm 78/98cm

Standard Warranty

Lounge Life's Standard Warranty is subject to the product being cared for in accordance with the relevant care and maintenance guides. Materials and components that form part of your product are warranted against failure due to material and manufacturing faults, as outlined in the table below.

Coverage Period
Fabric Coverage of fabric upholstery as a result of a manufacturing or material defect, except where stated in Exclusions.1 Years
Foam, feather and fibre fillingsLoss of resilience to the foam, feather or fibre filling as a result of a manufacturing or material defect, except where stated in Exclusions. Note: Foam, feather and fibre filling will soften over time and shape to the user as a result of normal wear and tear.1 Years
Headrest MechanismsFailure of the headrest mechanism as a result of a manufacturing or material defect, except where stated in Exclusions (on select models only).1 Years
Wood Frame Loss of structural integrity to the frame as a result of a manufacturing or material defect, except where stated in Exclusions.5 Years
Recliner MechanismFailure of the recliner mechanism as a result of a manufacturing or material defect, except where stated in Exclusions.1 Years
Electronic ComponentsFailure of an electronic component as a result of a manufacturing or material defect, except where stated in Exclusions.1 Years
Soft ComponentsFailure of soft components including synthetics, coverings, zippers, threading and stitching as a result of a manufacturing or material defect, except where stated in Exclusions. 1 Years
Hard ComponentsFailure of hard components including suspensions, springs, legs, hardware, fixtures and fasteners as a result of a manufacturing or material defect, except where stated in Exclusions.1 Years

How to Lodge A Claim

Our Customer Support Team are able to assist with any issues you may experience with your purchase. To lodge a claim, please notify Lounge Life of the defect within 7 days of the defect occurring by either telephone (02) 9114 6680 or by email to [email protected].

The following details will be required when lodging a claim for assessment:

  • Your order number
  • A list of the product/s or component/s affected
  • A description of the defect that has occurred
  • Photographs showing the location of the defect on the product/s or component/s, as well as a close up photo showing the issue in detail

At times, further information may be required to accurately assess a claim. In order to expedite this process, please respond promptly to all requests made by our Customer Support Team.

Lounge Life reserves the right to determine whether a part has failed due to a defect or wear and tear and whether a product or component should be repaired or replaced. Any repair or replacement under this warranty is limited to the defective part/s only.

Warranty Exclusions

Lounge Life's Standard Warranty does not apply to products sold as seconds, floorstock or clearance, repaired products, or products with a defect which has been drawn to the customer’s attention before purchase. Additionally, the following warranty exclusions will apply if the product or component:

  • has not been directly purchased through Lounge Life
  • is no longer located in Australia
  • has been modified or repaired without prior authorisation
  • has had tags or serial numbers removed
  • has been mishandled or used inappropriately, or in a manner which may be deemed abnormal to its prescribed use
  • has not been properly cared for and maintained
  • has become defective or damaged due to pets
  • has become defective or damaged due to spills including acid, solvent, dyes and other corrosive materials
  • has become defective or damaged as a result of fading, burns, bleaching, stains or UV damage by way of sunlight, chemicals, other materials or other natural phenomena (unless stated otherwise)
  • has become defective or damaged due to misuse, commercial use, improper handling or in a manner which is greater than, or exceptional to normal domestic use

Defects which arise as the result of normal wear and tear will not be covered. Any defect which has already been explained or described at the point of purchase will not be covered. Characteristics and properties of natural materials including leather, fabric, timber, stainless steel and aluminium among others are not considered to be defects, and form part of this exclusion.

This warranty is not transferable. It is limited to the original purchaser specified in the original sales order at the original delivery address.

To benefit under this warranty, the purchaser must formalise a claim with Lounge Life in writing, clearly describing the issue within 7 days of the defect occurring.

Australian Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please visit https://consumer.gov.au/consumers-and-acl for more information.

Fabric

Why Fabric? Fabric is More variety by way of colour, pattern and weave, Smooth to the touch with a soft hand, Easily styled to suit most spaces, A cost-effective solution to leather

This product may possess physical and technical attributes that form part of the natural characteristics of this material. Such features may include, but are not limited to: Colour variation, Texture variation, Fabric density, Tensile strength, Pilling propensity, Abrasion resistance, Colour fastness, Static electricity, Scent

  1. Remove all throws and accessories before cleaning
  2. Remove any loose dirt and particles with a dry cloth or soft vacuum attachment
  3. Apply a small amount of fabric care cleaner such as Guardsman Fabric Protector and use as directed
  4. Alternatively, prepare a mild cleaning solution consisting of approximately 2 teaspoons of ph-neutral soap with 1 litre of water
  5. Spray the solution on all fabric upholstery surfaces and clean with a microfibre cloth, using only a light pressure and moving in one direction only
  6. Use a clean towel to remove any excess solution and allow the furniture to dry naturally before use
  7. Repeat the cleaning process every 2-3 months, depending on the furniture’s level of use
Before applying any cleaning agent, including recommended agents, test in a small out of the way area
Weekly vacuuming is recommended, using a soft-brush attachment and low suction
Blot liquid spills and stains immediately
Wipe down surfaces from seam-to-seam using only a light pressure
Clean the entire surface area where applicable to avoid staining and water rings
Clean spills immediately using the correct cleaning method and remove excess moisture
Always allow upholstered furniture to air-dry completely before use
Do not use a hair dryer or heater to dry upholstered furniture
Where applicable, fluff and rotate cushions regularly to maintain shape and increase longevity
Don’t rub to vigorous clean
Don't Scrub to clean
Don’t allow upholstery to stay wet
Do not use a hair dryer or heater to dry upholstered furniture