Warranty

For specific warranty information, please refer to the respective product page.

Warranty

Our Standard Warranty applies to eligible products, provided they have been cared for and maintained in accordance with our Care & Maintenance Guides.

This warranty covers materials and components against failures due to material and manufacturing faults, as outlined in the specific warranty document for your product.

This warranty does not apply to:

Products Not Eligible for Warranty

Clearance, floor stock, or seconds items.
Products with pre-existing defects disclosed at purchase.
Items not purchased directly from Living Unlimited.
Products relocated outside Australia.
Modified or repaired items without prior authorisation.

Normal Wear & Tear

Natural ageing of materials (e.g., softening of foams, pilling of fabrics, fading of leather or timber).
Expected material characteristics including but not limited to:

Leather: Wrinkles, scars, grain variations, patina development.
Timber: Knots, texture variations, expansion/contraction.
Fabrics & Wicker: Pilling, weave variations, minor fraying over time.
Metals & Glass: Minor surface marks, finish variations, teastaining on stainless steel.

Improper Use, Handling & Care

Failure to follow Care & Maintenance Guides.
Commercial or excessive use beyond normal residential conditions.
Pet-related damage, including scratches, bites, and stains.
Spills, stains, burns, and chemical exposure, including UV damage from sunlight.
Impact damage, such as chips, cracks, or scratches from sharp objects.

Environmental & External Factors

Extreme weather exposure.
Humidity or temperature fluctuations causing warping or expansion.
Salt air corrosion, particularly on metal components in coastal areas.
Mould, mildew, or water damage due to improper storage or care.

This warranty is not transferable and applies only to the original purchaser at the original delivery address.

How to Lodge a Warranty Claim

Customers must notify Living Unlimited in writing within 7 days of the defect occurring.

Required Information

Send an email to [email protected] including:

Order Number
Product details (affected item/component)
Description of the defect
Photos & Videos:

At least 2 images of the full product (with the defect marked).
Close-up images of the defect (4 or more).
Video (if applicable) for mechanical issues.

Our Customer Support Team may request additional information for assessment.

Warranty Resolution

Living Unlimited reserves the right to:

Determine whether the defect is due to manufacturing or normal wear & tear.
Decide if the product/component should be repaired or replaced.
Limit repairs/replacements to the defective part(s) only.

Your Australian Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

A replacement or refund for a major failure.
Compensation for reasonably foreseeable loss or damage.
A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information, visit consumerlaw.gov.au.

Material Characteristics & Warranty Exclusions

Living Unlimited uses a range of premium materials in the construction of its furniture. Each material possesses natural characteristics that contribute to its unique aesthetic, texture, and durability. These characteristics are not considered defects and do not qualify for warranty claims.

Customers are encouraged to review the information below to understand the expected variations and properties of each material before purchasing. The below list is not exhaustive.

Powder-Coated Aluminium

Natural Characteristics

Colour & Texture Variation – Slight variations in colour, sheen, and texture may occur between different batches.
Minor Surface Blemishes – Small imperfections may be present due to the powder-coating process.
Abrasion Resistance – While durable, minor scratches and scuff marks may develop over time.
Colour Fastness – UV exposure may result in gradual fading, which is not considered a defect.
Scent – A mild odour may be present due to coating and curing processes.

Anodised Aluminium

Natural Characteristics

Colour & Texture Variation – Anodisation can produce slight variations in finish.
Surface Blemishes – Minor markings and textural inconsistencies may occur due to the manufacturing process.
Hard Water Staining – Exposure to minerals and environmental conditions can result in surface spots or build-up.
Patina Formation – Over time, anodised aluminium may develop a natural patina, which does not affect performance.

Outdoor & Upholstery Fabrics (Axroma®, Sunbrella®, Texteline, Warwick®)

Natural Characteristics

Colour & Texture Variation – Variations in dye lots can result in slight colour differences.
Fabric Density & Tensile Strength – Material stretch and compression are normal over time.
Pilling Propensity – Some fabrics may experience minor pilling, which is a natural occurrence in woven textiles.
Abrasion Resistance – Friction from use may result in gradual wear patterns.
Colour Fastness – Prolonged UV exposure may cause fading or slight colour shifts over time.
Static Electricity – Certain fabrics may generate static build-up, particularly in dry environments.
Scent – Some materials may retain a slight manufacturing scent, which dissipates with time.

Leather (Full-Aniline, Semi-Aniline, Corrected Grain, PU Leather)

Natural Characteristics

Grain & Texture Variation – Leather is a natural product, and each hide has unique markings.
Colour & Thickness Variation – Differences in grain structure may result in subtle texture variations.
Vein Lines, Wrinkles & Neck Creases – These are natural features of genuine leather.
Fire-Branding & Scars – Small healed scars and natural imperfections contribute to authenticity.
Stretch Marks & Insect Bites – These are part of the leather’s natural history and do not affect durability.
Scent – Genuine leather has a distinctive smell, which will diminish over time.
Patina Development – Over time, leather develops a natural patina, enhancing its aesthetic.

Ceramic

Natural Characteristics

Colour & Shade Variation – Ceramic surfaces may exhibit minor variations in tone and grain patterns.
Brittleness – While durable, ceramic surfaces can chip or crack if subjected to force.
Abrasion Resistance – Minor surface marks or scuffs may develop over time.

Timber (Teak, Eucalyptus, Oak, Other Hardwoods)

Natural Characteristics

Grain & Colour Variation – Each piece of timber has a unique grain and shade variation.
Texture Inconsistencies – Knots, mineral streaks, and other markings are normal characteristics of natural wood.
Expansion & Contraction – Wood may expand or contract slightly due to temperature and humidity.
Patina & Weathering – Outdoor exposure may result in natural silvering or changes in tone.
Surface Imperfections – Small cracks or checking may appear over time but do not affect structural integrity.

Wicker & PE Rattan

Natural Characteristics

Colour & Texture Variation – Synthetic wicker may have subtle variations in texture and weave.
Abrasion & Surface Wear – Prolonged use may result in minor fraying or scuffing.
UV Exposure – Over time, slight fading or discolouration may occur in extreme conditions.

Glass (Tempered, Frosted, Clear)

Natural Characteristics

Colour & Optical Variations – Small waves, bubbles, or distortions may be visible due to the tempering process.
Abrasion & Scratches – While highly durable, glass surfaces are not scratch-proof.
Thermal Stress – Extreme temperature fluctuations may affect the glass’s performance.
Edge Variations – Edges may have slight inconsistencies due to cutting and polishing.

Stainless Steel

Natural Characteristics

Grain & Colour Variation – Stainless steel may have minor differences in grain patterns.
Surface Blemishes & Teastaining – Prolonged exposure to salt air may result in teastaining (surface rusting), which can be cleaned.
Abrasion & Scratching – While highly durable, scuffs and scratches may occur over time.

Polyurethane (PU) & Synthetic Materials

Natural Characteristics

Colour & Texture Variation – Differences in batch production may result in slight colour or texture variations.
Surface Blemishes – Small imperfections may be present due to moulding and finishing processes.
Abrasion & Wear Resistance – While highly durable, PU surfaces may develop fine scratches or scuffs over time.

General Warranty Exclusions

The following conditions are not covered under warranty and do not constitute a defect:

Natural variations in colour, texture, and grain patterns of materials.
Minor blemishes, surface marks, and abrasions from normal use.
Fading, weathering, or patina development due to exposure to UV light, moisture, or temperature fluctuations.
Pilling, static build-up, and softening of fabrics over time.
Stretching, settling, or slight warping of materials with use.
Scratches, scuffs, or wear marks due to regular use.
Damage caused by improper cleaning, maintenance, or misuse.
Issues resulting from prolonged exposure to extreme weather conditions.

By purchasing furniture from Living Unlimited, customers acknowledge these natural characteristics and agree that they do not constitute a defect or grounds for a warranty claim.

For further details, please refer to our Warranty & Care Guide or contact our Customer Support Team.