Tina was so helpful and sent photos of the fabric we liked and a quote within a few minutes.She answered all our questions in such a detailed way that we were confident enough to place our order for our new sofas over the phone without seeing them in store.A1 service.😊
James is really amazing and patience, during the sales journey while in lock down he patiently run through the product into details, do extra effort doing video call and showing what the product looks like and even answering some small questions from my end, much appreciate your help and looking forward for the items to come!
Shohrat was amazing. She was attentive to my needs and went above and beyond to assist me with my purchases. She helped me make a great selection and even FaceTimed me to show me the products in the showroom. Great customer service, keep up the good work! :)
Shohrat was extremely helpful and accommodating in assisting me to buy a lounge in these hard times. I had so many questions and so many doubts, all of which she answered and had patience for! She made my experience so easy, and I’m certain I have bought the right one because of her expertise. Thank you Shohrat!!!
I had my first experience today at lounge life and purchased a custom Casanova couch, the customer service officer Shohrat was absolutely amazing 10/10 service. I will definitely be buying again from this company and definitely dealing with Shohrat again :)
I’m very happy with my choice . Tina was very helpful . The couches arrived exactly the time predicted . I measured the space carefully . The Napoleon range is largest but fitted into the space exactly . Very sleek and stylish .The movers set it all up and removed the packing . No mess no fuss.Many thanks Lounge life!
Just would like to say how great the delivery guys were John and Oscar they went above and beyond because I have a broken foot and I live alone they moved my old couch and unpacked and Assembled my new couches and took away the boxes can tell you how wonderful they where
I missed the sale cut point but a day but the sales team in Alexandria went above & beyond. They secured me the sales price on sofa saving over $1000. Result the sofa is in stock & will be delivered the day after I move into my new home. My friend has the same sofa too.. Great prices, great sofas, great service.
James have been a great customer service, being patient providing information and helping me make the selection online. It's the first website that came up when I searched it tonight, wasnt looking to buy straight away as it's the first website that came up on my search but the offer is too good to refuse.
Amazing customer service and gorgeous custom furniture. James was brilliant he answered all my question and the made whole experience very simple. Thank you James
I was extremely happy with the service James provided me with. Excellent product and excellent service!
The Manger of Auburn store was lovely and very helpful in my purchase. He went above and beyond to make this smooth and successful. Thankyou James cannot recommend highly enough!
staff at Mt Waverley really friendly and helpful.His name is Rachit.He was explain cafully product i were looking.
Ben was fantastic, very thorough and super helpful.
The team at Auburn are very helpful and made the selection process very smooth for us.
Lots of displays to look at.
Yes, we’re open.
As an independent retailer, we need your support through these challenging times. We are managing the risks of COVID19 to ensure a safe environment for our staff and customers.
At this stage, all our showrooms remain open for business, but we’d like to assure you that the health and safety of our staff and customers is our highest priority.
We’ve taken all necessary precautions as advised by the government guidelines to ensure that everyone can stay safe – this includes frequent sanitisation and cleaning in showroom.
We’re also implementing social distancing guidelines, instructing employees to regularly wash their hands, and providing access to hand hygiene stations to our customers on entry and exit.
Home has never been so important. We’re here to help you choose the best sofa for you and your family.
We are following all updates to government advice closely. We are dedicated to your health and safety.
Thank you for your support and understanding.